Inside Sales and Order Entry

Inside Sales and Order Entry

Position Summary:   

The Inside Sales and Order Entry person receives orders from customers for machines, parts, upgrades and any other company offerings. This is done by providing customers and teammates exceptional verbal & written communications. This person must have great attention to detail and organization ability. The ideal candidate has a great work ethic, a strong desire to provide outstanding customer service and is a collaborative team player.

Essential Duties and Responsibilities:

  • Assisting customers with all equipment, parts, and service needs.
  • Order entry into ERP system and comfortably navigate throughout the system for reference information.
  • Acknowledging and communicating to the customer any shortages with arrival/completion dates.
  • Back-up for all other personnel in inside sales, order entry, and customer service.
  • Collaboratively respond to needs of internal customers – all EMT/Rotocontrol teammates.
  • Reviewing job schedules and working with appropriate teammates to ensure due-dates are met to fulfill orders for customers.
  • Facilitating Return Material Authorizations (RMA) for parts being returned.
  • Be the voice-of-the-customer. Follow up on open orders, RMA’s, quotes, etc. to maintain customer satisfaction and to challenge the internal team if expectations are not being met. 
  • Keep updated on business processes, standard operating procedures, software, and office equipment.
  • Perform other duties as needed.

Essential Knowledge, Skills and Abilities/Key Characteristics:

  • Strong communication skills
  • Strong writing and phone skills
  • Proficient with all Microsoft Office products
  • Process and systems oriented
  • Previous office experience in a manufacturing environment
  • Previous ERP experience

Required Experience, Education and Training:

  • Associate degree in a business-related field, bachelor degree preferred
  • 3-5 years of experience in a manufacturing environment
  • ERP (Enterprise Resource Planning) experience
  • Order entry, customer service and inside sales experience
  • An equivalent combination of education and experience will be considered

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